Privacy Policy

Last updated: November 2025

Welcome to Welcome Spa — located at D-Block, SCO23, Vaishali Marg, near Big Bazar, Vaishali Nagar, Jaipur, Rajasthan 302021. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, book spa services, or contact us directly. By using our website or services, you agree to the practices described here.

1. Information We Collect

We collect personal and technical information to ensure smooth operations and a better customer experience:

• Contact & Booking Details: name, phone number, email address, booking preferences, and messages sent to us.
• Communications: WhatsApp, email, or phone conversations related to inquiries or feedback.
• Technical Data: browser type, IP address, device information, and usage analytics collected through cookies.
• Payment Details: only transaction IDs or payment confirmations from secure payment gateways. (We never store card details.)

2. How We Use Your Information

• To manage and confirm bookings, appointments, and payments.
• To communicate offers, updates, and reminders (with your consent).
• To enhance our website performance and customer service quality.
• To comply with legal obligations and business policies.

3. Sharing & Disclosure

We respect your privacy and never sell your data. We may share limited data with:

• Trusted service providers for website, hosting, booking, and analytics.
• Legal authorities when required by law or to protect our rights.

4. Cookies & Analytics

Our website uses cookies to analyze visitor behavior and enhance functionality. You can disable cookies in your browser settings, but some features may not work properly.

5. Data Retention

We retain your data only for as long as needed to fulfill booking purposes, comply with legal requirements, or improve our services.

6. Your Rights

• Access, correct, or delete your data upon request.
• Withdraw consent for marketing messages anytime.
• Request data portability or restriction where applicable.

7. Data Security

We maintain reasonable technical and organizational safeguards to protect your information from unauthorized access or misuse.

8. Third-Party Links

Our website may include links to third-party platforms (such as WhatsApp or payment gateways). We are not responsible for their privacy practices; please review their policies before use.

9. Children’s Privacy

Our services are designed for adults. We do not knowingly collect or process data from individuals under 16 years of age.

10. Updates to This Policy

We may modify this Privacy Policy periodically. Any updates will be reflected by the revised “Last updated” date above.